Overview

Dynamics 365 Commerce capabilities

  • Omnichannel retail engagement
  • Customer loyalty & personalization
  • Streamlined digital commerce
  • AI-driven intelligent commerce

Personalize purchasing experiences

Provide exceptional purchasing experiences by connecting in-store, digital, and back-office operations on a unified commerce platform.

Increase customer engagement

Empower customers to decide when, how, and where they want to purchase—on any device, across all online and offline retail channels.

Provide choice and convenience

Enable customers to buy online and pick up in-store or receive home delivery via connected ordering and fulfillment tools.

Create and manage sales promotions

Centrally manage promotions and discounts across all retail channels using accurate, real-time omnichannel sales and cost data.

Expand partner engagement

Use purpose-built functionality and capabilities needed by B2B organizations and users for self-service buying experiences.

24/7 Customer Service

8187

+

Year Experience

Features

See how Dynamics 365 Commerce can improve
control, and insight

Point of sale

Engage customers, search inventory, and process a sale or return with ease in the cloud or at the edge.

Headless composable commerce

Composable API-driven framework that enables extensible, personalized commerce experiences.

Content creation

Create product and marketing content tailored to your audience with Microsoft Copilot.

Distributed order management

Optimize fulfilment and meet desired service levels with rules-based order orchestration.

Effective customer engagement

Surface customer summaries, intelligent next best actions, and upsell opportunities.

Endless aisles

Enable customers to order from stock available at any warehouse or store and ship or pick up locally.

B2B commerce for manufacturers

Enable manufacturers to provide a self-service portal for distributors using headless commerce APIs.

Inventory management

Get real-time inventory visibility across all channels globally to accurately promise availability.

Loyalty and personalization

Increase customer loyalty through points-based rewards and personalized schemes.

Our Pricing Plan

Dynamics 365 Commerce pricing

Premium Watch

Dynamics 365 Commerce

Includes core capabilities to manage omnichannel retail operations.

$210.00
(User / Month, paid yearly)
*Exclusive of all taxes
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